Create a comprehensive playbook for handling product crises such as [outages/security breaches/data loss/compliance issues]. Include: 1) Crisis severity classification framework, 2) Detection mechanisms and alerting thresholds, 3) First response checklist by crisis type, 4) Team roles and responsibilities with escalation path, 5) Communication templates for different stakeholders (users, internal teams, executives, press), 6) Decision-making framework during crisis, 7) War room protocols and tools, 8) Recovery process guidelines, 9) Post-mortem framework with blameless approach, and 10) Preventive measures and continuous improvement process.

How to Use This Prompt

Copy the prompt using the button above
Replace placeholders in [brackets] with your specific details
Paste into your AI assistant (ChatGPT, Claude, Gemini, etc.)
Iterate as needed - ask follow-up questions to refine the output

Why This Prompt Works

This prompt produces an operational playbook rather than a theoretical plan by requiring specific checklists, communication templates, and decision frameworks that teams can follow under pressure. The severity classification system ensures proportional responses so a minor bug does not trigger the same response as a data breach. The blameless post-mortem framework turns crises into lasting improvements rather than blame sessions.

When to Use This Prompt

Before a major product launch when you need incident response procedures in place for the inevitable first-week issues
After a poorly handled outage or security incident exposed gaps in your team's crisis response process
When scaling your team and you need documented procedures so new team members know exactly what to do when things break

Tips for Better Results

List your specific crisis types (API outages, payment failures, data privacy incidents) so the playbook addresses your actual risk profile
Include your communication channels (Slack, PagerDuty, status page) so the playbook integrates with your existing incident management tools
Mention your SLA commitments and regulatory requirements so escalation thresholds and response times reflect real contractual obligations

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