User Research

Customer Journey Mapping Canvas

Works with ChatGPT, Claude, Gemini, and other AI assistants

Create an end-to-end customer journey map for [user persona] using [product/feature]. For each stage (Awareness, Consideration, Purchase/Adoption, Onboarding, Engagement, Retention, Advocacy), detail: 1) User goals and needs, 2) Touchpoints with your product/company, 3) User thoughts and emotional state (use a 1-5 rating), 4) Pain points and friction, 5) Opportunities for improvement, 6) Key metrics to track, and 7) Responsible team/department. Include a timeline estimate for the full journey and identify the 3 most critical moments that determine overall success.

How to Use This Prompt

  1. Copy the prompt using the button above
  2. Replace placeholders in [brackets] with your specific details
  3. Paste into your AI assistant (ChatGPT, Claude, Gemini, etc.)
  4. Iterate as needed - ask follow-up questions to refine the output

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