Customer Success Metrics Framework

Develop a comprehensive framework for measuring customer success with [product]. Include: 1) Key success metrics across the customer lifecycle, 2) Leading indicators of customer health, 3) Lagging indicators of realized value, 4) Customer segmentation dimensions for analysis, 5) Benchmarks and targets by segment, 6) Data collection methods and sources, 7) Health score calculation methodology, 8) Reporting cadence and format, 9) Action trigger thresholds for intervention, and 10) ROI measurement approach for customer success initiatives.