Create a comprehensive product support playbook for [product]. Include: 1) Support team structure and escalation paths, 2) Common user issues with troubleshooting guides, 3) Knowledge base structure and maintenance process, 4) Customer communication templates for different scenarios, 5) SLA definitions and response time targets, 6) Support channel strategy and appropriate use cases, 7) Issue categorization and prioritization framework, 8) Customer satisfaction measurement approach, 9) Product feedback collection and routing process, and 10) Support team training requirements and resources.

How to Use This Prompt

Copy the prompt using the button above
Replace placeholders in [brackets] with your specific details
Paste into your AI assistant (ChatGPT, Claude, Gemini, etc.)
Iterate as needed - ask follow-up questions to refine the output

Why This Prompt Works

This prompt generates a complete, operationally ready support playbook by addressing all ten pillars of effective product support in a single pass. It goes beyond basic troubleshooting to include team structure, SLA targets, channel strategy, and feedback loops, producing a document that aligns support operations with product development goals.

When to Use This Prompt

Launching a new product and need to stand up support operations from scratch
Scaling your support team and need standardized processes and training materials
Restructuring support channels after receiving poor customer satisfaction scores

Tips for Better Results

Include your current support volume and common ticket categories so the AI can prioritize the most relevant troubleshooting guides
Specify your support tools (Zendesk, Intercom, etc.) to get channel-specific recommendations that match your stack
Share your target CSAT or NPS scores so the AI calibrates SLA definitions and response time targets appropriately

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