Product Support Playbook

Create a comprehensive product support playbook for [product]. Include: 1) Support team structure and escalation paths, 2) Common user issues with troubleshooting guides, 3) Knowledge base structure and maintenance process, 4) Customer communication templates for different scenarios, 5) SLA definitions and response time targets, 6) Support channel strategy and appropriate use cases, 7) Issue categorization and prioritization framework, 8) Customer satisfaction measurement approach, 9) Product feedback collection and routing process, and 10) Support team training requirements and resources.