Voice of Customer Program Design

Design a comprehensive Voice of Customer (VoC) program for [product/company]. Include: 1) Program objectives and success metrics, 2) Data collection methodologies across touchpoints, 3) Sampling strategy by customer segment, 4) Survey design principles with example questions, 5) Feedback classification and tagging system, 6) Analysis framework for identifying patterns and priorities, 7) Insight dissemination process to relevant teams, 8) Action planning framework for addressing feedback, 9) Closed-loop process for customer follow-up, and 10) Program governance with roles and responsibilities.